Emergency Numbers You Need To Know In Singapore

Singapore has long been considered one of the world's safest countries with relatively low crime rates and limited threat of natural disasters such as earthquakes and typhoons.

Nonetheless, various risks remain, and it is prudent to stay alert as much as we can.

As such, it is handy to always keep a list of emergency numbers.

Police Numbers

• 999 (Emergency only)
• 1800 255 0000 (Non-emergency; for crime-related information)
• 6547 0000 (Traffic police information hotline; for traffic-related enquiries)
• 711 999 (Emergency SMS)

We all know the number “999”, but did you know that 1.2 million "999" calls were made in 2020, of which more than 60 per cent were nuisance calls?

We should do our part to save the “999” hotline for crime-related emergencies or even life and death situations, and avoid abusing the hotline for less important issues. As such, it is useful to keep a list of other contact numbers provided by the Singapore Police Force, including 1800 255 0000 and 6547 0000.

In the event that it is unsafe to call “999” such as in a hostage situation, we should also be wary that there is an emergency SMS “711 999” that the public can use.

Ambulance, Fire and Health

• 995 (Singapore Civil Defence Force ambulance and fire service)
• 1777 (Non-emergency ambulance service)
• 1800 280 0000 (Fire hazard reporting)
• 1800 286 5555 (Singapore Civil Defence Force general enquiries)
• 1800 333 9999 (Ministry of Health emergency line)
• 1800 202 6868 (National CARE hotline)

Similar to police services, for ambulance services, there are both emergency and non-emergency hotlines to use. 995 is the hotline for emergency services, while we can contact 1777 for non-emergency ambulance services.

In addition, there are various hotlines available for fire-related enquiries, namely 1800 280 000 for fire hazard reporting and 1800 286 5555 for SCDF (Singapore Civil Defence Force) general enquiries.

There is also the MOH (Ministry of Health) emergency line at 1800 333 9999. In light of the COVID-19 pandemic, the MOH hotline becomes especially important one to keep as it serves as a quick contact if you suspect you are in contact with COVID-19 patients or you have other enquiries about the COVID-19 pandemic itself.

Meanwhile, the National CARE hotline is 1800 202 6868 and it is catered to those who experience dips in their emotional or psychological well-being. This could be due to varied reasons from issues with school or work, to financial concerns, or even fears of domestic abuse.

Utilities and Buildings

• 1800 778 8888 (SP PowerGrid)
• 1800 752 1800 (City Gas)
• 1800 284 6600 (Public Utilities Board)
• 6325 7191/6325 7393 (Building and Construction Authority)
• 1800 275 5555/1800 325 8888/1800 354 3333 (Housing and Development Board Essential Maintenance Service Unit)

Finally, we also have a couple of hotlines for utilities, buildings and the environment. The SP PowerGrid hotline at 1800 778 8888 is a vital one if you are facing power failure and blackout situations, while the City Gas hotline at 1800 752 1800 serves gas leakages or disruptions.

In case of floods, drain obstructions, and other water issues like supply failure, the PUB (Public Utilities Board) can be contacted at 1800 284 6600.

To report structural defects in non-HDB buildings, the BCA (Building and Construction Authority) could be contacted at 6325 7191/6325 7393.

On the other hand, to report power failure and structural defects in HDB buildings, the Housing and Development Board Essential Maintenance Service Unit (HDB ESMU) could be contacted at 1800 275 5555/1800 325 8888/1800 354 3333, with the service number for your building found in your lift lobby.

Environment and Weather

• 1800 225 5632 (NEA)
• 1800 933 6483 (Dengue reporting hotline)
• 6542 7788 (Meteorological Service Singapore)

In terms of the environment, the NEA (National Environment Agency) has created a hotline 1800 225 5632 for urgent assistance on issues such as general waste and air quality.

It is also in charge of the dengue reporting hotline at 1800 933 6483. This is pertinent as dengue remains a big threat in Singapore. At its peak in 2020, 1,793 people were diagnosed with dengue in a week during mid-July. As such, greater vigilance is needed to detect dengue clusters as early as we can with the dengue reporting hotline.

Last but not least, the Meteorological Service Singapore has created an automated 24-hr weather hotline for you to enquire on the weather, which could come in handy at times.

With the knowledge of these essential numbers, you are now better equipped if an emergency were to happen!

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